The specific objective Technical Support is as follows:

“The CNDH strategy is effectively implemented for the promotion and protection of human rights and the prevention of their violations in Morocco”.

The expected results are as follows:

•    R 1.1: The capacities of the CNDH are strengthened to steer its strategy and action plan to support the promotion and protection of human rights and the prevention of violations in Morocco.

•    R 1.2: The CNDH implements its human rights strategy and action plan.

These results will be the products of activities divided into 6 fields of intervention (ie components), detailed below.

•    Component 0: Coordination, management and monitoring of the technical assistance market;

•    Component   A: Steering system support ;

•    Component  B: Support for the implementation of the CNDH’s HR policy;

• Component  C: Support for the implementation of the communication strategy;

• Component  D: Support to the event organization;

• Component  E: Thematic expertise.

Þ    Comprehensive analysis of the functioning of the national redress mechanism;

Þ    Development of a guide/manual on the processing of complaints, reception, orientation and the conduct of interviews;

Þ    Strengthening the competency of members and executives of the mechanism in handling complaints and techniques for interviewing people with disabilities, via:

o   the development of a training cycle for trainers, based on the guide/manual and its use,

o   the delivery of said cycle to the members of the mechanism, thus becoming capable of training other personnel.

Law 76-15 of 2018 widened the scope of competence of the CNDH and integrated three national mechanisms, including the national mechanism for the protection of the rights of people with disabilities.

Under the provisions of article 19 of this law, this mechanism is responsible for examining complaints relating to the access of persons with disabilities to their rights, carrying out all investigations relating to the subject of the aforementioned complaints and to invite the parties concerned and any person whose testimony can shed light on the mechanism to information hearings.

The national mechanism for the protection of persons with disabilities may take up cases of violation of rights which fall within its competence and of which it is aware, on condition that the victim, when identified, has been notified and did not oppose it.

The recommendations of the mechanism are forwarded by its coordinator to the President of the Council.

The mechanism consists of three members, including a coordinator, a rapporteur, and a member, as well as an administrative team of 3 executives. The Directorate of Protection, in accordance with the internal regulations of the CNDH, provides technical support to this mechanism.

The period from 2019 to 2022 was used by the mechanism to acquire the necessary tools for its functioning and to ensure its promotion by organizing national and regional meetings on disability.

The mechanism has proceeded with the development of questionnaires for visiting care centers for people with disabilities. As this guide is still in draft form, within the framework of this technical assistance project, it would be preferable to be accompanied in order to develop and operationalize this guide/manual. They also seek assistance in strengthening the skills of the mechanism’s members and executives, particularly regarding the drafting of interview reports and decisions, as well as organizing visits. The appointed expert will therefore have to intervene in three different ways.

(1)   First of all, he will carry out an exhaustive analysis of the functioning of the mechanism and the tools he uses to carry out his missions (processing of complaints, interviews, visits, decision and follow-up).

(2)   Then, he will work on finalizing a guide/manual, based on the already prepared draft, aimed at strengthening the skills of the stakeholders. The guide/manual could consist of two parts:

à        the first theoretical part, covering all the legal standards at the international, regional and national level which define and protect the rights of people with disabilities;

à        the second part, that covers the issue of complaint handling, specific techniques for conducting interviews with people with disabilities, preparation for visits, and the drafting of visit reports.

(3)   The designated expert, that will be carring out this task, will co-write the guide/manual with the members and executives of the mechanism in order to capitalize on their practice and experience. This phase of the mission will be divided into three sequences: the first will be devoted to the specific and detailed content of the guide/manual, the second to the co-writing of the guide/manual itself by the participants and the expert, and the third to its finalization in order to give it its definitive form.

(4)   Finally, on the basis of said guide/manual, definition of a dedicated training plan, defining in particular the sequencing of the learning to be acquired during the training sessions, an execution schedule and dedicated training materials.

One or several training cycles for trainers will then be provided on complaint handling, interview techniques, and decision and report writing, benefiting members and executives of the mechanism. This training aims to familiarize them with the content of the guide/manual and enable them to train others in the future. This step will be complemented by an evaluation of the training sessions, including an analysis of the participants’ level before the training, at its conclusion, and after a few months to measure its impact on practice.

It is the combination of these three activities that will, at the end of this technical assistance activity, strengthen the skills of members and executives of the mechanism and make it more effective, responsive, and protective towards people with disabilities.

After conducting a comprehensive analysis of the mechanism’s operation, the appointed expert will need to organize four working meetings with the members and executives of the mechanism in order to:

Þ    Define the detailed content of the guide/manual (theoretical and practical part),

Þ    Co-write the different parts of the guide/manual,

Þ    Finalize the guide/manual and give it its final form,

Þ    Establish, based on the finalized guide/manual, the plan for the training program of trainers and implement it;

Þ    Design, based on the guide, a training cycle and ensure its delivery.

Activities

Five phases of work, each lasting five (5) days, three of which are dedicated to defining the content of the guide/manual, writing it, finalizing it, and giving it its definitive form. A fourth phase involves developing, based on this guide/manual, a training program for trainers, and a final phase aimed at delivering these training cycles.

It is the combination of these activities that will enhance the skills of the members and staff of the mechanism. The training should be coordinated with the HR department and officially included in the continuing education catalog.

Results

Þ    A guide/manual for processing complaints, conducting interviews, organizing visits and drafting reports and decisions has been developed, finalized and is operational;

Þ    A training plan for trainers dedicated to strengthening the skills of members and executives of the mechanism has been drawn up with an implementation schedule and has been integrated into the training catalog of the HR department of the CNDH;

Þ    A training cycle for trainers, based on the guide/manual, was organized for the benefit of the members and executives of the mechanism, strengthened their skills and a group of trainers is available and operational.

Þ    Guide/manual on handling complaints, conducting interviews, organizing visits and drafting decisions and reports;

Þ    Training of trainers cycle with calendar and training materials;

Þ    Mission report ;

Þ    Attendance sheets;

Þ    Training evaluation report.

1.5.1.- Mission report

Description:

The expert must submit a mission report, which must be prepared according to the model sent to the expert by the project team. The expert must present the work carried out as described in the “assignment description” section above.

To whom to submit the report:

To the Team Leader – Michel IOGNA-PRAT ([email protected]) and DMI (Constance Theoleyre,[email protected] and Dana Oussenova,[email protected])

Deadline for report submission:

Within 5 days after the end of the mission, the expert must submit a draft mission report.

If DMI Associates and the project team have comments, they must submit them to the expert no later than one week after receipt of the draft report. After receiving the comments, the expert will submit his final report within one week.

1.5.2.- Attendance sheet

Description:

The expert will submit his attendance sheet, which must be prepared according to the template provided by DMI and the project team. Three original copies must be signed by the expert and given to DMI or the project team (electronic signatures are not valid).

To whom to submit attendance sheets:

To the Team Leader – Michel IOGNA-PRAT ([email protected]) and DMI (Constance Theoleyre,[email protected]and Dana Oussenova,[email protected])

Deadline for submission of attendance sheets:

At the end of the mission

Þ    Introductory meeting and analysis of the operation of the mechanism: April 2023

Þ    Definition of the content of the guide/manual: April 2023

Þ    Co-writing and finalization of the guide/manual: May 2023

Þ    Training of trainers cycle: June 2023

Category: NKE Senior

Number of Consultants: One consultant required

Duration: 25 working days (weekends, holidays and travel days cannot be considered working days)

Qualifications and Skills:

1. A higher education diploma with a minimum of BAC + 5 in law, social sciences and/or psychology (or otherwise, professional experience of at least 10 years in the relevant field of expertise)

2. An excellent command of the French language (spoken and written),

3. A very good command of the Arabic language (spoken and written).

4. Master common IT tools.

General work experience:

1. At least 10 years of experience in the social or medico-social sector, preferably in a structure taking care of people with disabilities or in a structure dealing with public policies on disability (administrative structures or para-administrative, NGOs etc);

Specific work experience:

1.      Experience in developing and delivering training cycles;

2.      Experience in an international cooperation project relating to disability would be an asset;

3.      Experience of a project in a country in the southern region would be an asset;

4.      Experience in a national mechanism for the protection of the rights of people with disabilities would be considered an asset.

Applications (EU CV format in French) must be submitted by email to [email protected] and  [email protected] before XXX, 5:00 p.m. with the subject tittled:

Application for the position of: Non-Key Expert / National Complaint Mechanism for Persons with Disabilities

For more information, please contact: Constance Theoleyre and Dana Oussenova, DMI Associates: [email protected] and [email protected] / +33 4 72 00 35 90

Beneficiary institution: CNDH

Responsible person within the project team: Michel IOGNA-PRAT, team leader ([email protected]) (+ 212 6.64.20.78.30)

3.2.- Liability and confidentiality

The experts work under the supervision of the main expert, in charge of the activity. The framework and working method are determined by mutual agreement at the start of the mission.

The experts are required to respect the rules of professional ethics and confidentiality with regard to the use of the documents to which they have access or which they produce within the framework of their mission, as well as strict compliance with the internal regulations of the technical support team.